Posts about all things concerning Amazon’s Vendor Central system

Premium A+ Modules and Mobile Display: Part 1

Bose video on Amazon.com

How the Bose QuietComfort 35 (Series II) Premium A+ displays on a desktop

If you’ve been following the story of enhanced content on Amazon websites, you’ll know that the previous A+ experience on mobile devices was mixed at best. Some modules would not display properly, some didn’t display at all, and others simply reverted to a plain text layout that fully removed any enhanced content elements. For a time, it was clear to see that A+ was very much optimised for desktop display.

 

With the launch of A+ 2.1, this has become less of an issue. Mobile continues to be a large segment of the visitors to Amazon website, both for product information/comparison and, increasingly, for purchasing.

So, with the advent of a new set of Premium A+ Modules upon us, we thought we would take this opportunity to have a look at their current browser implementation on Amazon.com.

Amazon.com Premium A+

Premium A+ pages, much like most new elements launched by Amazon, came to their US markets before their European launch, starting last year. Although not in widespread use, we’ve seen them appear on many high-profile products from larger vendors, and are distinct from the custom detail pages that Amazon had previously offered at the highest tier. In this small study, we’re going to be looking at the content displayed on the popular Bose QuietComfort 35 (Series II) high-end headphones.

 

Module 1: Full Background Image with Text

 

Desktop

Module 1 – the image appears to have been distorted to fit the slot.

Much like the current banner modules, this is an image with text layer over the top for Header/Sub-header. With the new premium modules there is now more of everything – the image is optimised for a 1500px display width, is twice as deep as previous banners, and accommodates longer titles in larger type, with a separate line for the product title itself.

 

Mobile

The image has been cropped differently to accommodate portrait scrolling, so it is narrower and deeper, showing more of the image in the vertical. For this, like many of the Premium A+ modules, Amazon requires a separate image to be submitted for both the desktop and mobile, which is disappointing. On a number of modules the system is able to re-purpose desktop images for use on mobile, but the sheer width of this original image doesn’t lend itself to mobile without a drastic crop.  Sadly, this particular  example gone slightly awry in the mobile display, with the image here being stretched in the vertical/squeezed in the horizontal. It’s very possible during the construction of this page, either the required assets weren’t provided, or the decision was made to manipulate the image to ensure the entirety of the model’s torso was in shot.

 

Module 2:  Full Video

 

Desktop

A HTML 5 video player, featuring a full width slate image and large play button. Once started the video plays with a similar quality to other videos on Amazon.com, and there’s an option to go full screen. In this instance it’s a repeat of video content from the top of the pages, but now with a more noticeable placement.

Mobile

The implementation seems very similar, and seamlessly follows on from the previous module. The slate image is narrower, but the large play button is unambiguous. When launched, the video goes straight to a full-screen mode, but it’s possible to come back out of this and leave the video to play in a small frame on the detail page itself.

 

Join us tomorrow when we’ll continue our study of the new Premium A+ modules on Amazon.com.

 

New Year, New A+?

New A+: As of 1/1/2018, Basic A+ is now free for all Vendors on an unlimited basis. This will be reflected as $0.00 during Checkout. Check out our new Premium A+ modules! Showcase your product by adding video content, larger images, more comprehensive comparison charts, interactive displays, and more! Simply click on Premium Modules to start building.

This message has appeared in Vendor Central ES, IT, FR, DE and IT.

Happy 2018 to all of our clients and readers! Along with the usual glad tidings of the New Year, we bring you news of something far more important–the (possible) imminent launch of new A+ modules in Vendor Central.

Many of you may have noticed the following message appearing across the Amazon EU VC locales (except the UK):

As of 1/1/2018, Basic A+ is now free for all Vendors on an unlimited basis. This will be reflected as $0.00 during Checkout.
Check out our new Premium A+ modules! Showcase your product by adding video content, larger images, more comprehensive comparison charts, interactive displays, and more! Simply click on Premium Modules to start building.

Free Basic A+

Firstly, the reduction in price for Basic A+ is a bold move for Amazon. We obviously don’t know what’s driving this decision, but the substantial cost of A+ content has previously limited it to only medium-to-large vendors. Even then it is often used sparingly, or provided as part of a promotional agreement. By removing this cost completely, it’s possible that Amazon have either significantly lowered the cost to them of uploading A+, wish to drive greater volume of rich content, or both.

Bose video on Amazon.com

With key products and brands, such as Bose, Amazon has shown us what the Detail Page is capable of.

New A+ and Premium Modules

We’ve been expecting the launch of new A+ modules for some time. Premium pages for high-value vendors and products have shown us what Amazon’s capable of putting on a Detail Page. There have also been multiple occasions where we’ve seen references to Premium Modules appear in VC before being swiftly removed. It’s been a number of years since the last A+ refresh, so we’re excited at the prospect of what’s in store.

However, like many of the VC improvements we talk about here, the changes are not immediately obvious.

Gradual Roll-out?

Since the message first went live, we’ve been checking Vendor Central constantly. So far, we’ve not found any of the changes referred to in the message. Pricing, for the moment, seems to be the same as before, with the standard charge applying to all basic A+ pages. There’s also no sign of any Premium Modules when building A+. The only options that appear are the Standard Modules, with their familiar canine themes.

It’s possible that these changes are being gradually rolled out across Amazon’s Vendor user base. There have been problems with previous launches on this platform, so it would make sense that this might be a slow reveal rather than a widespread launch. However, it does seem strange that the message talking about these 2018 changes has gone live to all users, and it seems fairly unambiguous that the changes have happened as of 1/1/2018.

As always, we’ll keep you informed of any developments as we see them.

Amazon (Almost) Adds Mobile Preview to Vendor Central

Mobile preview in Amazon Vendor Central can be easily selected from the Preview page

When previewing A+ in Amazon Vendor Central, you can choose to view either “MOBILE” or “DESKTOP” layouts.

Hot on the heels of their recent content improvements, Amazon have added a new feature to the Vendor Central A+ tool. Now, when you generate preview links for your content, it’s possible to choose between both “Desktop” and “Mobile” layouts.

You’ll find it’s easy to switch between the two layouts on offer in the tool. In a nice touch, the generated URLs all have a “deviceType=___” suffix, making it simple to organise multiple links.

Mobile Preview: Here Comes the “But…”

Annoyingly, the mobile preview contains none of the new content improvements that were rolled out in the summer. This means, as a mobile preview …it doesn’t really work? You’ll find that much of the content is hidden behind a “concertina” interface that no longer exists. The image display sizes are often smaller than what you’ll find on site, too.

It’s frustrating, but once again this is a step in the right direction, with plenty of room for improvement. As soon as Vendor Central is updated with the latest set of layout tweaks, it’ll be a great tool for creating content on all platforms.

A+ 2.0 Possibilities and Pitfalls: What We’ve Learnt

It’s been quite an eventful month since Amazon’s A+ 2.0 service went live on Vendor Central portals across Europe. Now that the holiday season is approaching, we wanted to take a moment to step back and share some of the key benefits, potential pitfalls and frustrations that we’ve found with the new system.

A+ comparison table with highlighted product

It’s now possible to highlight a specific product in a comparison table

A+ 2.0 Advantages and Opportunities

  • Comparison Tables – for the first time in a long time, we’re able to link from comparison tables to the products featured within. And it feels good.
  • Comparison Tables Part Deux – being able to highlight a column to subtly indicate to customers which product they’re currently viewing within the full range is a small thing but amazingly effective. We can’t imagine living without it now.
  • Comparison Tables: The Return of The King – did we mention how good they are now? Because they are pretty damn good.
  • Responsiveness – uploads are happening with 24 hours of submission. It’s like it’s 2009 all over again.
  • Flexibility – one of the more enjoyable aspects of the past month has been brainstorming optimal layouts for our clients. Even back in the largely-unregulated days of the mid-2000’s this level of A+ freedom wasn’t available (well, not to any polished degree). If you’re prepared to put in the work, you’ll be able to create effective and attractive pages for just about any product type.

A+ 2.0 Annoyances and Oddities

  • Preview Issues – the fears we had about A+ 2.0 launching without a working preview system were mostly unfounded, but we’re still finding it temperamental on a daily basis. The main issues include not pulling through the latest saved version, and failing to display certain elements properly.
  • Browser-based Problems – occasionally we’re finding some functionality that works perfectly well in Firefox doesn’t always behave on Chrome. Of course, your mileage may vary.
  • Beware the Backspace – I’m fairly sure we’re not the only ones to encounter this particular frustration. Let me paint the scene: you’re head-down, working though the stack of product content you need to finish before the deadline. You notice a typo. You reach for the backspace key to exterminate the offending non-word… and then realise with mounting horror that you’d failed to select the text box correctly. Your screams echo through the office as you’re thrown back to the homepage, your afternoon’s work surviving only as a distant memory.
  • Duplication Issues – we’ve not been able to conclusively replicate the causes, but sometimes a project will be duplicated for no apparent reason. This all adds to…
  • A Cluttered Workflow – Not being able to edit or delete items from your project list seems like quite the oversight. Sadly, without a fix on the horizon it looks like we’ll have to sort through multiple “Test” and “My Project” junk items for the foreseeable future. Make sure you avoid having to do the same.
  • Limited Flexibility – no matter how free you are to adjust the layout, the nature of the A+ 2.0 system means there’ll always be something you want/need to do that isn’t possible. An example would be adding an extra headers – adding extra text is easy but there’s currently no provision for throwing in an extra title for that paragraph as well.
  • I Got 5 on It – having 5 modules available per page can seem generous, but not all modules are created evenly. Adding a banner image and product selector can dramatically reduce the amount of space available for your copy and images, and can make using these attractive brand-led elements less desirable than would first seem. The line has to be drawn somewhere, but the current limit has led to more compromises having to be made than is ideal.
  • No Links to Multiple ASINs – long gone are the days when you could use a hidden-keyword search link to direct to multiple products. The move to ASIN-only links makes sense when you have parent ASINs (with colour/specification selector on the page), but that’s not always the case.

Amazon UK Launches A+ 2.0

Amazon UK pricing for A+ 2.0 Detail Pages

PCS copywriting service ends, legacy system to remain until 15th December

As of this morning the new  A+ 2.0 system has gone live for Amazon UK Vendors, and across the EU as a whole. As we’ve previously mentioned, the new system allows for A+ to be assembled using drag-and-drop modules to simplify creating the page layout. For more details on how the new system works check out our preview of Amazon A+ 2.0.

The legacy system will remain until 15th December 2014 to allow any projects still in progress to be finished and edited. From that point onwards any future editing will require the old A+ to be overwritten by a new A+ 2.0 page. Amazon say that the switch to the 2.0 system is being largely driven by a desire to future-proof A+ for seamless display on mobile devices — something that suggests that vendors might want to take a look at replacing some existing content, especially on products with a long lifecycle.

Pricing for Amazon UK is confirmed, and is broken down by Vendor Tier. Basic modules cost £50 – £200 each, with Advanced modules costing £150 – £300. A full list of the current prices can be seen in the screenshot above.

Amazon have a provided an example of the new A+ system in action. We’ve also spotted a few other A+ 2.0 pages cropping up across Europe in the past month.

Another development is the closing of the PCS copywriting service for A+. Although PCS will still continue to compile A+ pages for requesting vendors, from 1st January all editorial copy will have to be created and submitted by the vendors. This changes also spells the end for pre-coded A+ pages being submitted to PCS for upload.

This move tallies with Amazon UK’s desire to move away from committing large resource to editorial services, and they say that the changes will reduce the delay in A+ upload times “due to less need for additional edits”.

Amazon A+ 2.0 Pages Appear in UK, Germany

Aplus2_UKPentax_L

New Amazon A+ 2.0 system picking up momentum in Europe, no sign of a full launch yet.

Following on from our preview of the new Amazon A+ 2.0 system that went live in Italy back in September, we’ve started to notice the tell-tale signs of the modular content system at work behind the scenes on some key product launches for Pentax in the UK, and Philips in Germany.

At the time of writing, the new system is still tantalisingly unavailable in both locales, but our sources suggest that Amazon is offering key partners the chance to have their A+ pages created in the new style; both as a beta test of the new systems functionality, and to see how the customisation options fit with the needs of some of their biggest vendors.

So, what do these new pages tell us about what to expect from Amazon A+ 2.0?

  1. Fixed Width is the Future – Amazon’s hatred of white space is well and truly over! If a cursory glance at the latest UK and US home pages hasn’t convinced you, these new pages seem to suggest that Amazon A+ 2.0 is to be fixed firmly at 980px. This is obviously a major design consideration, and possibly good news for those who were frustrated by the inconsistent look of previous A+ layouts.
  2. Mobile is Still a Mystery – The A+ content is conspicuous by its absence when viewing either of these pages on a mobile browser or via Amazon App. Whether this is something that has yet to be implemented for Amazon A+ 2.0 is still unknown.Aplus2_DE_Philips_3_L
  3. Page Weight Increase is Negligible –  It’s difficult to compare apples-to-apples in this situation, but as far as we can tell the new A+ designs don’t seem to add a significant amount to the page weight — especially when you line them up alongside similar, bespoke A+ descriptions.
  4. Some Formatting Quirks – Looking at the Philips comparison table, you can see the alignment of the text and symbols in the body of the table is a little bit off. There have also been some examples of empty elements still being allotted space in the design (e.g. a three-pack, with content and images only provided for two), which can lead to an awkward layout and large gaps appearing in the middle of the description. Obviously some of these are probably unavoidable due to nature of the system, but it’s hard not to hope that workarounds are found before the final Amazon A+ 2.0 launch.

Amazon A+ 2.0 Launches in Italy

Roughly a year since Amazon first debuted its new automated A+ template system in Europe, the first glimpse of the rumoured “A+ 2.0” update has surfaced unannounced on the company’s Amazon.it Vendor Central portal. The relative size and selection of their Italian operation makes it the perfect place to soft-launch a system that has, until now, been a victim of the growing importance of Amazon as the place to get products noticed by consumers.

Screen shot of new VC templates

This increasing demand to feature enhanced product content on the Amazon website was seemingly the driving force behind last year’s roll-out of self-service A+ templates for vendors. It’s likely that by implementing a new system, Amazon was hoping to transfer some of the content pressure (and cost) back to the vendors, in exchange for quicker QA and load times. In reality, the results have been mixed for both sides. The new template designs were soon found to be frustratingly inflexible, and a poor fit for many of the vast array of products now carried by the Amazon network across Europe and globally.

There was also a surprise in store for those unfortunate marketers tasked with getting content loaded to an entire range – the template system forced users to repeat the entire process for every single product submitted. Even now, after almost a year of continual operation, upload delays occur on a daily basis and most will attest to an inconsistent response as to what’s acceptable from country to country, category to category.

So, does A+ 2.0 fix these problems?

At the risk of jinxing ourselves, it certainly looks promising. Built using similar LightBox functionality to that we’ve seen implemented elsewhere across the Amazon family, A+ 2.0 seems to offer a great deal more flexibility whilst hopefully heralding both faster build and submission times.

Key Features
Multiple ASINs

Aplus2_ASINs_SYes, that’s correct. You now have the option to build and submit the same A+ to multiple ASINs in one go, saving considerable time and resource. Instead of creating on an ASIN by ASIN basis, A+ 2.0 allows you to add multiple ASINs to a single “project”.

Not only that, but there is now an option to tweak individual A+ content for specific products. No longer will there be increased pressure to make pages as generic as possible to ensure that they fit on multiple products. With the A+ 2.0 system you get to create the basic shared A+ for all your selected products, and then drop down into each individual ASIN and add the specific text and features as necessitated by your product line-up.

It’s not a perfect system by any means. For example, when elements are created in the master they become locked in the individual pages, meaning that changing a word here and there isn’t possible without redoing the entire paragraph for each individual ASIN. However, it is a useful freedom to have, and could go a long way towards helping reduce customer returns due to ambiguously-worded generic content.

Modular design

Rather than having to choose between the pre-built templates of the past, A+ 2.0 now gives you the option to customise your page by plugging in up to 5 “modules” – page sections laid out with combinations of headers, text, images, bullet points, and breakout boxes.

Pulling together a page is now a case of dragging and dropping the elements you want/need into the page layout and rearranging them as you require. In this way it is reminiscent of certain Webcollage systems, but on a much simpler and cleaner level. There’s also cost considerations to this approach, but we’ll cover those in more detail later.

Comparison tables done well

No, that’s not a typo. A+ 2.0 is the first self-service/template system that manages to make a half-decent job of one of the most fractious elements of any A+ page. We’ll run through the customisation options towards the end of this post.

Building a Page
Selecting an ASIN

Many aspects of the system do remain from version 1.0, but not without merit. Beginning the process of building an A+ page starts with a single product ASIN (Amazon Standard Identification Number), which the system then uses to pull back the Product Image, Title, and any marketing agreements that apply. It’s fast, and useful to get confirmation that the product is the intended one before the building process begins. However, there’s still no option to input ASINs in bulk, and there’s still a question mark hanging in the air over how quickly ASINs will pull through after they have been set up – something of key importance to any manufacturer looking to get full content coverage before a flagship product goes live.

Customising your template

As mentioned previously, you now have the option to customise your page by plugging in up to 5 “modules” – page sections laid out with combinations of headers, text, images, bullet points, and breakout boxes.

Adorably (or sickeningly, depending on your point of view), Amazon has decided to illustrate these layouts with incredibly persuasive content on the wonders of dog ownership. So, with cute/cloying trigger warning in effect, let’s take a closer look to see what’s on offer.

The modules are split into 3 categories: Headers, Features, and Advanced.

Headers

Aplus2_Header1_SHeader 1

A good introduction to any product (even if it isn’t fuzzy Labrador puppy), Header 1 allows you a 285 x 285 main product image on the left, header/sub-header/paragraph in the centre, and a boxed-out bulleted list below. Interestingly, on the right you get breakout section with a single 230 x 100 header image followed by a header/paragraph/bulleted list – perfect for highlighting a larger product range, company bio, or simply your USP.

Aplus2_Header2_SHeader 2

A large header and 300 x 300 hero picture on the left dominate this layout. In the centre, there’s room for another header and two sub-header/paragraph combos, whilst on the right there’s a text-only breakout box, with the option of up to two sub headers, a bulleted list and a paragraph.

Aplus2_Header3_SHeader 3

We lose the larger page header on this module, but gain 3 sub-header/paragraph combos in the middle. The right-side section for this one features a bullet list in a grey box – perfect for adding some texture to an otherwise sparse page.

Aplus2_Header5_SHeader 4 and Header 5

Simple – a large 300 x 300 image, a header, and a paragraph in your choice of alignment. Used alternatingly, they might be a good option for the centre sections of certain product pages.

Aplus2_Header6_SHeader 6 and Header 7

Interesting additions to the line-up, these modules give any page creator access to one of the elements previously reserved for those vendors with large marketing budgets. A large hero image of 900 x 300 ensures your graphic will dominate the product page, and the choice of white or black overlay boxes adds a nice element of customisation whilst keeping it firmly on Amazon brand.

Features

Features 1

A layout we’re more accustomed to see on Amazon in twos or threes – this layout gives you the option of up to 4 images with accompanying paragraphs underneath each. This is a layout that’s hard to get right even in a bespoke A+ page, so to have it included as an option here is a real bonus. The image sizes are generous – 220 x 220 each – suggesting we might start to see a relaxation of Amazon’s famously strict page weight guidelines in the future.

Feature 2

A more familiar three-way-split. The images are full hero 300 x 300 size which might make them feel unbalanced above any amount of text that isn’t as significant.

Feature 3

Aplus2_Feature3_SAgain, a familiar layout – a two-column split with 4 sets of image/header/paragraph. The relatively small image size could be useful for vendors who like to represent key product features with graphical assets.

Advanced

Aplus2_Advanced1_SAdvanced 1

Something that many have been longing for is a proper implementation of comparison tables, and it looks like this is what you get here. The key with comparison tables is customisation, and it seems like they’ve chosen enough options here to keep many of their vendors happy.

  • Columns: 2 -7, including the title/header column. Yes, 2 column layout is seemingly available, although it remains to be seen as to whether this would get past QA.
  • Rows: 1 – 10, not including image row
  • Images: Up to 6, 150 x 300 each
  • Cell contents: Either ticks, text or empty. No apparent word count limit on text per cell, but line breaks/paragraphs removed automatically

Aplus2_Advanced2_SAdvanced 2

This module is essentially an editorial version of one of Amazon’s automated “Similar/Related Products” widgets. You get 4 images with titles, which when moused-over display a 300 x 300 version of the image, with header and accompanying paragraph.

 

Aplus2_Input_S
Adding content

Once you’re happy with the order of your modules, clicking “Next” sends you through to a page with a familiar layout to input your own content. Image boxes have been retained from the previous templates, with the option to upload by drag-and-drop as well as by browsing your files. There are also options for View Larger images and alt-text as before.

Images remain auto-sized and optimised by Amazon. Although this isn’t a huge issue due to Amazon’s years of experience with formatting product imagery for their website, occasionally you’ll see noise or other quality issues with images that you submit, especially those that combine both photographic and graphical elements. It would’ve been handy to have the option of formatting and providing your own image, but it’s a relatively minor concern.

Text is inserted by clicking on the desired element, which causes a text box to appear. Interestingly, there does not seem to be an automated word count limit on the text you submit, and dividing into multiple paragraphs does not seem to provoke a response from the system either. This is especially useful in the bullet list sections, where you can seemingly add as many points as you need.

Obviously this isn’t a sign that Amazon has suddenly gone slack on guidelines, and there’s still likely to be a strong human editorial presence at the QA stage. However, it is interesting that Amazon either can’t or won’t introduce automatic limits at this stage of the process.

Preview

The next stage, Preview, wasn’t functioning for us when we tried to compile some example pages. Images weren’t displaying and layouts weren’t pulling through, leaving us in the most part with a single column of text. We don’t know if this is just a temporary glitch, but it would be disappointing if it didn’t eventually provide a rough guideline of what the finished A+ would be like.

Aplus2_QA_SCost

The costing system of this new A+ is both new and familiar at the same time.

On the new front, you’ll now only pay for the modules you use in creating your page, with each module having a fixed cost per ASIN. This is a great step, as it opens the door for having attractive enhanced content on products that previously wouldn’t be able to warrant it, or that didn’t have enough text and imagery to fill one of the previous templates.

Going from the Vendor Central IT website, the costings (in Euros) are as follows:

  • Header Module: 200
  • Features Module: 200
  • Advanced Module: 300

Obviously these prices are subject to change and are likely to differ from locale to locale, currency to currency. As these are rate card figures, those with existing marketing agreements should probably expect discounts or allowances in line with those currently offered.

However, as you may have already noticed these figures are once again quoted on a per ASIN basis, even for submissions of multiple products. Amazon are currently offering one module free for any Vendor using the new system, but once that offer ends it could be within the realms of possibility to face costs of up to 1200 Euro per product for a single A+ page.

QA and Uploading

There are also a number of unanswered questions left by this new system. For all the freedom and flexibility that it provides, the lack of restriction also suggests the continuing necessity for Amazon to have human editorial input at their end. Currently, this is the major bottleneck for the Amazon A+ system – workload backlogs lead to A+ content being delayed for weeks and months at a time, even when the content meets all guidelines without question. For those instances where there are questions, inconsistent implementation of guidelines across the Amazon locales means that providing content for multi-national product ranges continues to present a challenge.

Also notable by its absence is the lack of visible word-count/page weight/page length checking within A+ 2.0. By restricting A+ to just 5 modules, and charging for each one, it’s clear that Amazon hope that the content submitted within that limit lands somewhere within a reasonable range. But, given Jeff Bezos’ previous intense focus on the issue of page loading times, is this a sign that Amazon accepts internet speeds have grown to a point where quibbling over a few KB is futile?

Only time will tell.

In Europe, Amazon A+ 2.0 is currently only available for use on Amazon.it products. Roll-out to other locales has not been announced, but is likely to occur sometime within the next few weeks.